Dawn's Tack Box

Unit 2 Charles Ind Est, Stowmarket, Suffolk IP14 5AH     Tel: 01449 674881
Unit 14, Bunting Road, Morton Hall, Bury St Edmunds, Suffolk IP32 7BX     Tel: 01284 718686

Terms and Conditions

RETURNS

In this unlikely event, all we ask is that you inform us by email or post and return the goods within 7 working days from the day after receipt. We will send you a return code and return address. Write the return code on the outside of the packaging, and then return the goods to us at your expense in unused condition and in the original undamaged packaging (or packaging of the same quality) for a full refund less carriage charges. We recommend using an insured delivery service.

Returns must be made within 7 working days of delivery.

You need to allow up to 21 days from receipt by us of your returned goods for your refund to be processed. We will normally refund you using the same payment method that you used to purchase the goods. Postage and packaging charges will not be refunded. This does not affect your statutory rights.

FAULTY GOODS

In the unlikely event of goods we supply being unacceptable  due to manufacturing defects or bad workmanship (this excludes day to day wear & tear or accidental damage), all we ask is that you inform us by email or post and return the goods.  For Health and Safety reasons all goods must be returned in a clean condition.

We will send you a return code and return address. Write the return code on the outside of the packaging, and then return the goods to us  in the original undamaged packaging (or packaging of the same quality) for a full refund. We recommend using an insured delivery service. 

You need to allow up to 21 days from receipt by us of your returned goods for replacement or refund to be processed. We will normally refund you using the same payment method that you used to purchase the goods. This does not affect your statutory rights.

Dawn's Tack Box
Dawn's Tack Box